Is Your Spa Giving You Freedom—Or Just More Work?
Every spa owner has those days—the ones that start before sunrise and end long after the last client leaves. You’re juggling staff schedules, solving tech glitches, managing product orders, and trying to find five minutes to breathe between facials. But here’s the question most don’t stop to ask:
Is all this really worth it?
Ryan Tansom, founder of a business advisory firm and former co-owner of a $21 million company, asked himself that same question after helping turn his family business around—only to realize it was bleeding money despite impressive sales. “We owned a $21 million business that lost $940,000,” he said. “If we had sold, we would’ve owed the bank money.”
That wake-up call led Ryan to a powerful truth spa owners often overlook: Revenue is vanity. Equity is freedom.
This article walks you through the exact mindset and steps to build a spa that’s not just booked solid—but built to last, grow, and eventually give you options.
The Hidden Cost of Misalignment
You can have loyal clients and great branding and still feel stuck. Often, that frustration stems from a hidden problem: misalignment. Ryan experienced this firsthand in the family business he helped grow.
“We kept having the same Groundhog Day conversation about where to go. We couldn’t align,” he explained.
If partners or managers are unclear—or worse, operating on different goals—decisions get made in conflict, and growth stalls. Everyone in the business needs to be rowing in the same direction.
Jovan Johnson, CPA and financial planner, explains the outcome more clearly:
“Financial freedom comes from owning income-generating assets rather than merely earning a high salary.”
Your spa isn’t just a job. It should be built like an asset that grows in value—even if you’re not on-site every day.
Redefining Success: It’s Not Just About Revenue
A million dollars in revenue might look impressive on Instagram, but it doesn’t mean much if your expenses are swallowing it whole. Ryan found that out the hard way.
“If we sold the business during that time, we would’ve owed the bank. The number that mattered wasn’t sales—it was value.”
Instead of chasing revenue goals, he advises spa owners to define a target equity valuation—what you want the business to be worth in 3–5 years—and work backward.
“Moving from reported or forecasted earnings to a measure of cash flow is key in determining the company’s true value.” — Grassi Advisors
“Entrepreneurs believe that profit is what matters most... But profit is secondary. Cash flow matters most.” — Peter Drucker
It’s not about how much you make—it’s about how much you keep, and whether your spa can run and grow without you.
The Spa Owner’s Guide to Smarter Financial Planning
A. Begin with the End in Mind
This is where Ryan’s strategy becomes real. Choose a valuation goal—like $1M in 3 years—and make sure every decision ties back to it.
“We need a bullseye,” he says. “If you don’t know what equity value you’re aiming for, your decisions won’t align.”
Chris Rock famously said:
“Wealth is not about having a lot of money. It’s about having a lot of options.”
When you run your spa with future value in mind, you stop reacting—and start building toward freedom.
B. Understand Where Your Money Actually Goes
Don’t let a busy calendar fool you into thinking your spa is healthy. Revenue and bank balances are often deceiving.
“We had three million in the bank but still had negative equity because we owed goods and services. It wasn’t really our cash.” — Ryan Tansom
Karen Berman, coauthor of Financial Intelligence for Entrepreneurs, adds:
“Cash flow is a key indicator of your company’s financial health, along with profitability and shareholders’ equity.”
And Richard Branson’s reminder is timeless:
“Never take your eyes off the cash flow because it’s the lifeblood of business.”
C. Budget for Growth—Don’t Starve It
Ryan explains how pulling too much money out of the business early on—before reinvesting in people and systems—left them cash-strapped during critical growth phases.
Merryn Somerset Webb emphasizes the risk of poor financial structure:
“Debt erases freedom more surely than anything else.”
Instead, Ryan recommends using client-funded growth strategies like prepaid memberships or package deals. These bring in capital without adding debt, and let you scale from a place of strength.
Elevate Everyone with Financial Clarity
You can’t build a valuable spa alone—and your team can’t support the mission if they don’t understand it. That’s why Ryan teaches companies to share financial fundamentals with all employees, in simple, accessible language.
“You can’t empower your team to pull the right levers if they don’t understand the machine.” — Anthony Taylor
“Risk comes from not knowing what you're doing.” — Warren Buffett
Jack Welch put it clearly:
“If I had to run a company on three measures… customer satisfaction, employee satisfaction, and cash flow.”
Spa teams thrive when they understand how upsells, rebooking, and client retention translate into long-term value.
Build Sustainable, Predictable, Transferable Cash Flow
These three qualities are what transform a service business into an asset:
Sustainable: Offer services people want monthly or seasonally—not just occasionally.
Predictable: Build recurring revenue through memberships or prepaid packages.
Transferable: Document systems so your spa isn’t dependent on you showing up daily.
Ryan’s philosophy centers here:
“If you can prove that your spa creates predictable, transferable cash flow, you can name your price—or walk away with peace of mind.”
Grassi Advisors reinforce that valuation isn’t built on income statements alone.
“Anticipated future cash flow significantly influences the company’s overall value.”
Practical Next Steps for Spa Owners
Here’s how to put this thinking into motion:
Assess your cash flow regularly—not just your revenue or profit.
Define a value target: What do you want your spa to be worth in 3–5 years?
Reinvest wisely: Prioritize hires, marketing, or upgrades that increase value—not just reduce workload.
Track results: Use dashboards or spa software to monitor KPIs like client retention, membership growth, and rebooking rates.
Educate your team: Bring them into the vision. Make it their mission too.
“You don’t have to be a CPA,” Ryan notes. “You just need to know enough to ask the right questions.”
Quick Guide: Building a High-Value Spa Business
Step |
What to Do |
Why It Matters |
---|---|---|
Assess Cash Flow |
Review inflows/outflows monthly |
Cash is the lifeblood of long-term survival |
Set Equity Goal |
Choose what you want your spa to be worth |
Keeps your vision focused and decisions aligned |
Reinvest Strategically |
Fund tools, team, and marketing—not just payouts |
Builds growth infrastructure |
Track Key Metrics |
Use dashboards to monitor memberships, rebooks, etc. |
Makes financial health measurable |
Train Your Team |
Share basic goals and business drivers |
Turns employees into growth partners |
Conclusion: Your Spa’s True Value Starts with Your Vision
If there’s one thing to take away from Ryan Tansom’s experience—and the voices of leading financial thinkers—it’s this:
You don’t build wealth by accident. You build it with clarity.
Whether your spa is just getting off the ground or you’ve been in business for years, the path to long-term success is the same: Know your numbers, define your goals, and lead with intention.
Here’s what we’ve learned:
Misalignment kills momentum. Get everyone on the same page about your spa’s financial vision.
Revenue is not value. Focus on sustainable, predictable, and transferable cash flow.
Set a destination. Choose a future equity goal and reverse-engineer a plan to reach it.
Educate your team. The more they understand, the more they’ll support the mission.
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Build wisely. Reinvest with purpose. Avoid debt that limits your future options.
And that’s where it starts—by asking better questions about where you’re going, what you want, and how your spa can support the life you deserve.
Whether you’re preparing to scale, sell, or simply run a more peaceful and profitable operation, you now have the mindset and tools to treat your spa like the asset it truly is.
Ready to take the next step?
Start by clarifying your goals, evaluating your cash flow, and making decisions that grow long-term value.
Build a business that works for you—not just because of you.
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